Simrix Monitor is billed per workspace. A plan is three numbers: how many monitors you get, how often they check, and how many sites they cover. There is no metering and nothing to top up.
Plans
| Plan | Monthly | Annual | Monitors | Fastest check | Sites |
|---|---|---|---|---|---|
| Free | $0 | $0 | 2 | every 6 hours | 1 |
| Starter | $49 | $490 | 10 | every 30 minutes | 3 |
| Growth | $149 | $1,490 | 50 | every 15 minutes | 10 |
| Pro | $349 | $3,490 | 150 | every 5 minutes | 25 |
| Agency | $799 | $7,990 | 500 | every 1 minute | 75 |
Annual billing is 2 months free. Free sends email alerts; every paid plan adds Slack, webhooks and the API. Shared reports carry a "Monitored by Simrix Monitor" footer, except on Pro and Agency, where it is left off. Agency is not self-serve: use Talk to us on the pricing page and we will set it up with you.
Free trial
Starter, Growth and Pro each start with a 14-day free trial, no card required. Pick the plan you want on the pricing page and the trial starts on that plan.
When the trial ends without a subscription, the workspace moves to Free rather than stopping. Monitors beyond the 2 Free includes are paused, not deleted, and any monitor checking faster than every 6 hours is slowed to that. Subscribe at any point and the paused monitors come straight back at their original frequency.
Choosing a plan that fits
Find my plan on the pricing page takes your sites, monitors and how often you want to check, and names the cheapest plan that covers all three. It will never suggest a plan that cannot support what you entered.
Agency is included in that answer. It is set up with us rather than bought online, so when it is the plan that fits you are pointed at the enquiry form instead of signup, with the plan and its price named. Only a setup past Agency's own ceilings has no plan to name.
When you reach a plan's ceiling
Adding a monitor or a site beyond what your plan includes asks you to upgrade first. Nothing stops working and nothing is removed; the ceiling only applies to adding more.
Moving to a smaller plan works the same way in reverse: the newest monitors above the new ceiling are paused, monitors checking faster than the new plan allows are slowed, and an upgrade restores exactly what the downgrade paused.
Upgrading or choosing a plan
Go to Account → Billing (or Pricing) and choose a plan. Checkout is handled by Stripe; Simrix Monitor never sees your card number. The plan activates as soon as payment succeeds, and the new monitor, frequency and site ceilings apply immediately.
Only the workspace Owner can change billing. Admins and members can see billing status but not change it.
Changing plan, updating your card, cancelling
Account → Billing has two buttons:
- Update payment method opens Stripe's billing portal for cards and billing details.
- Manage subscription opens the portal where you can switch plan, switch between monthly and annual, or cancel.
Cancelling keeps the subscription active until the end of the period you've already paid for; the Billing page shows the date it ends. You can resume from the same portal any time before then. There is no immediate-cancel option; unused time isn't refunded.
Failed payments
If a renewal payment fails, the workspace is marked past due and you'll see a banner asking you to update the payment method. Monitoring keeps running for 7 days. After that the workspace is restricted until the payment goes through: checks stop and you can't add monitors or sites, but nothing is deleted and everything stays visible. When the payment succeeds, checks start again on the same plan. Update the card under Account → Billing → Update payment method; Stripe retries automatically.
Invoices
Recent invoices appear at the bottom of Account → Billing, with links to Stripe's hosted invoice and receipt. Invoices are also emailed to the billing email on the Stripe customer.