Terms of Service

The Service monitors web pages and user workflows that you configure. It loads those pages in an automated browser on a schedule you choose, captures screenshots and page content, compares them against previous captures, and notifies you of failures or changes.

Some parts of the Service are offered free of charge and without an account (the "free tools"). The Checkout Health Check, for example, runs a one-off check of a store's add-to-cart journey and sends the result to the email address you give. The free tools are part of the Service, and these Terms apply to them.

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account and under any API keys you create, and for the people you invite to your workspace, including their compliance with these Terms. You must be at least 18 years old and legally able to enter into these Terms.

You choose which addresses the Service monitors or checks, including any address you give a free tool, and you are solely responsible for that choice. By configuring a monitor or submitting an address you represent that:

• you own the target site, or are otherwise permitted to access it in an automated way;
• your monitoring does not breach the target site's terms of use, robots directives, or any applicable law;
• any credentials or other inputs you supply for a workflow are ones you are authorised to use, and you do not supply live payment card numbers, government identifiers, or health or financial account data as workflow inputs, using test values where a flow asks for such fields;
• your configured frequency does not place an unreasonable load on the target; and
• any email address you give a free tool is yours or one you are authorised to use.

We may suspend or remove any monitor, and refuse or stop any free-tool check, that we reasonably believe violates this section or that generates complaints from a target site operator.

You agree not to use the Service to:

• attack, overload, scrape at abusive volume, or gain unauthorised access to any system;
• collect personal data unlawfully, or monitor individuals rather than your own web properties and publicly available business information;
• circumvent access controls, paywalls, rate limits, or bot-detection on a target site;
• resell or white-label the Service except under a plan that expressly permits it; or
• interfere with the Service's operation or attempt to exceed the plan limits applied to your workspace.

Paid plans are billed in advance on a monthly or annual basis through our payment processor. Fees are non-refundable except where required by law or expressly stated. Each plan includes a monthly check allowance and limits on sites, monitors, and check frequency; these are published on our pricing page and enforced by the Service.

When a workspace reaches its monthly check allowance, scheduled and manual checks are paused until the next billing month or until you upgrade. We may change pricing or plan limits with at least 30 days' notice for existing subscriptions, effective at your next renewal.

If a payment fails, we may place your workspace in a past-due state and, after a grace period, restrict monitoring until the balance is settled. You may cancel at any time; cancellation takes effect at the end of the current billing period.

The Free plan is offered at our discretion and is not guaranteed indefinitely. We may change its limits, or withdraw it entirely, on at least 90 days' notice to the email address on the workspace. If we withdraw it, monitors stop running at the end of that period. Your account and your check history remain available, and subscribing to a paid plan resumes monitoring at any time.

Where a free trial is offered, it applies to the plan and duration stated at signup. We may modify or withdraw trial availability at any time. At the end of a trial, an account without a paid subscription moves to the Free plan: monitoring continues within the Free plan's limits, and anything beyond them is paused rather than deleted.

You retain all rights in the configuration, screenshots, page content, and other data associated with your workspace ("Customer Content"). You grant us a limited licence to host, process, and transmit Customer Content solely to operate and support the Service, including sending it to the subprocessors listed in our Privacy Policy.

We do not use Customer Content to train machine learning models.

Where Customer Content includes personal data, section 8 and the DPA also apply.

Where Customer Content includes personal data, our Data Processing Agreement (the "DPA") applies to that personal data and forms part of these Terms. If the DPA conflicts with the rest of these Terms on that data, the DPA prevails.

We aim to keep the Service available and to run your monitors on schedule, but we do not guarantee uninterrupted or error-free operation. Checks may be delayed, skipped, or produce false positives or false negatives, for example because a target site changed, blocked automated traffic, or was slow to respond.

The Service is a monitoring aid, not a guarantee that your site is working. You should not rely on it as the sole safeguard for any critical system.

The Service depends on third-party providers for hosting, storage, payments, email, sign-in, analytics, error monitoring, and AI-generated summaries. Their availability and behaviour are outside our control. AI-generated summaries and change classifications are provided for convenience, may be inaccurate, and should be verified before you act on them.

We may suspend or terminate your access if you materially breach these Terms, if your use creates risk or legal exposure for us or another party, or if fees remain unpaid. Where practical we will tell you first and give you a chance to put things right.

You may stop using the Service and close your account at any time. A workspace owner can delete the workspace from Account → Account profile. Deletion is immediate and cannot be undone: it cancels any subscription, removes the workspace and everything in it, and removes the account of any team member who belongs to no other workspace. Screenshots and page text already in storage are deleted on the schedule in our Privacy Policy rather than at that moment, and we keep the records we are required to keep by law, such as billing and tax records.

If we terminate your access, we will keep your workspace data for 30 days afterwards, during which you may ask us for a copy, unless the law requires otherwise or the termination is for a breach that makes keeping it inappropriate. We may delete it after that.

Sections 7 and 8 and the DPA (for as long as we hold Customer Content), 12, 13, 14, 16 and 17 survive termination.

Except as expressly stated, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

You will indemnify and hold us harmless from claims, damages, and reasonable costs arising from your Customer Content, your monitoring targets, or your breach of these Terms or of applicable law.

We may update these Terms from time to time. If a change is material we will give reasonable notice, by email or in the application, before it takes effect. Continued use after the effective date constitutes acceptance. The effective date at the top of these Terms identifies the version in force. When you create an account, the version in force at that moment is recorded on the account.

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws rules. The courts of that jurisdiction have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any competent court.

Assignment. We may assign these Terms, in whole or in part, to an affiliate or to a successor in a merger, acquisition, or sale of all or substantially all of our assets, and will tell you if we do; our Privacy Policy describes what happens to personal data in that event. You may not assign these Terms without our written consent, except to a successor to your whole business, on notice to us.

Entire agreement. These Terms, the Privacy Policy, and the plan you choose are the whole agreement between us about the Service and replace any earlier discussions or understandings. If we and you sign an order form or other written agreement for the Service, its specific terms prevail over these Terms where the two conflict.

Severability. If a court finds part of these Terms unenforceable, the rest stays in force, and the unenforceable part is read as narrowly as needed to make it enforceable.

No waiver. Not enforcing a term is not a waiver of it.

Force majeure. Neither party is liable for delay or failure caused by events outside its reasonable control, except for payment obligations.

Notices. We send notices to the email address on your workspace. You send notices to [email protected], or by post to the address in section 18.

Questions about these Terms: [email protected]. Product support: [email protected].

By post: Simrix Technologies LLC, 495 Route 70 #1035, Brick, NJ 08723, United States.